PlanetScale
Enterprise Support Engineer (PostgreSQL, MySQL, Vitess)
Remote · Africa-wide · EU / UK hours · Full-timePay not disclosedAbout a minute here, then a few on PlanetScale's site. Your application is saved on Tamborin first.
What this role offers
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Africa-wide
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Senior
- Openings
- 1
About the role
What you'll do
PlanetScale, the database platform built on Vitess and Postgres, is hiring an Enterprise Support Engineer to handle support requests from its largest customers. You will become a customer-facing expert on the platform, debug hard production issues down to root cause, flag product gaps to engineering and account teams, and join an on-call rotation for urgent cases.
Requirements
- Experience supporting production databases and applications, ideally at scale
- Knowledge of PostgreSQL and MySQL internals and performance tuning
- Working knowledge of Kubernetes
- Strong troubleshooting skills and comfort reading unfamiliar code
- Clear, confident communication with customers
Open to remote candidates in EMEA, including Africa (the role also hires in North America and APAC); includes an on-call rotation.
Skills
PostgreSQLMySQLKubernetesTroubleshootingCustomer support
About PlanetScale
San Francisco, USWebsite ↗Pay not disclosedPlanetScale · EU / UK hours