Clipboard
Customer Experience Specialist
Remote · Africa-wide · Any timezone · Full-time$11,400–20,400/yr≈ ₦17.7m–31.6m/yrAbout a minute here, then a few on Clipboard's site. Your application is saved on Tamborin first.
What this role offers
Paid in USDMonthly payout to your bank, Wise, Payoneer or mobile money
Async-first teamWritten updates, few meetings
Any timezoneAsync-first team, no fixed hours
- Type
- Full-time
- Pay
- $11,400–20,400/yr
- Where
- Remote · Africa-wide
- Start
- Flexible
- Who can apply
- Any timezone
- Apply by
- Open until filled
- Experience
- Entry level
- Openings
- 1
About the role
What you'll do
Clipboard runs a marketplace that matches healthcare professionals with facilities that need shifts filled, and this team keeps more than 400,000 of those workers moving. You will answer chat, voice and email contacts about shifts, payouts, onboarding and app problems, dig into cases in Zendesk and Salesforce, and fix most issues yourself before escalating.
Requirements
- Solid instincts for service and clear, warm written and spoken English
- Quick to pick up new tools, systems and workflows
- Comfortable owning problems in a fast-moving, high-volume queue
- Careful with detail and calm under pressure
- Works well with teammates and contributes to a positive team culture
Open to remote candidates across Africa, plus Central and South America and the Caribbean. Support runs 24/7, so expect a five-day rotating schedule that includes Saturday and Sunday. Separate pay bands apply to chat and voice agents.
Skills
Customer SupportZendeskSalesforceChat & Voice SupportTroubleshooting
About Clipboard
San Francisco, USAWebsite ↗$11,400–20,400/yrClipboard · Any timezone