PostHog
Technical Support Engineer (SaaS, Developer Tools)
Remote · Nigeria, Ghana, South Africa, Rwanda · EU / UK hours · Full-timePay not disclosedAbout a minute here, then a few on PostHog's site. Your application is saved on Tamborin first.
What this role offers
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Nigeria, Ghana, South Africa, Rwanda
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Mid level
- Openings
- 1
About the role
What you'll do
PostHog, the product analytics and observability platform, is hiring a Technical Support Engineer. You'll help customers across all of PostHog's products, in the app and in shared Slack channels, dig into unfamiliar code to find and verify fixes, and pass well-documented feature requests and pain points to the engineering teams.
Requirements
- Experience in at least two programming languages, from work, side projects or elsewhere
- Comfortable debugging unfamiliar code and systems, and confirming the fix works
- Clear, concise technical writing for customers
- Able to prioritise a busy queue spanning many products
- Bonus: supporting analytics, session replay or feature-flag tools
Fully remote; PostHog only hires people physically based between GMT+2 and GMT-8, which includes Nigeria, Ghana, South Africa and Rwanda. Support covers EU and US hours.
Skills
Technical SupportDebuggingJavaScriptPythonProduct Analytics
About PostHog
San Francisco, USAWebsite ↗Pay not disclosedPostHog · EU / UK hours