PlanetScale
Customer Support Engineer (MySQL, PostgreSQL)
Remote · Africa-wide · EU / UK hours · Full-timePay not disclosedAbout a minute here, then a few on PlanetScale's site. Your application is saved on Tamborin first.
What this role offers
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Africa-wide
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Mid level
- Openings
- 1
About the role
What you'll do
PlanetScale runs managed Postgres and Vitess (MySQL) databases for fast-growing companies. As a Customer Support Engineer, you'll resolve developer issues across tickets, shared Slack channels and public forums, explain queries, schema changes and connectivity, write troubleshooting guides and bring recurring friction to engineering.
Requirements
- Experience supporting production apps, databases, developer tools or infrastructure
- Working SQL knowledge, ideally MySQL and/or PostgreSQL
- Strong debugging across application code, databases and infrastructure
- Organised, self-directed and comfortable in ambiguity
- Clear communication with many kinds of audiences
Remote for candidates in EMEA (Africa included) or North America; African applicants would work EMEA hours.
Skills
SQLMySQLPostgreSQLDebuggingTechnical writing
About PlanetScale
San Francisco, USWebsite ↗Pay not disclosedPlanetScale · EU / UK hours