Cloudbeds
Customer Support Coach (Hotel Software, Bilingual)
Remote · South Africa · EU / UK hours · Full-timePay not disclosedAbout a minute here, then a few on Cloudbeds's site. Your application is saved on Tamborin first.
What this role offers
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · South Africa
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Entry level
- Openings
- 1
About the role
What you'll do
Cloudbeds, which makes hotel management software used in 150 countries, is hiring Customer Support Coaches for its fully remote support team. You will help hotel customers use the software by phone, email and chat, troubleshoot and follow up on escalated issues, build strong customer relationships and pass on feedback for future releases.
Requirements
- 1+ year of front-of-house hotel or resort experience (front desk, guest services, night audit or similar)
- Fluent English plus fluent Spanish, Portuguese, French or German
- Customer service experience is a plus
- Strong problem-solving skills and comfort with software
- Reliable, fast internet connection
Fully remote; among African countries, South Africa is eligible (Morocco is also listed). No visa sponsorship.
Skills
Customer supportHospitalityTroubleshootingPhone & chat supportBilingual
Pay not disclosedCloudbeds · EU / UK hours