Fingerprint
Manager, Customer Success (EMEA)
Remote · Africa-wide · EU / UK hours · Full-timePay not disclosedAbout a minute here, then a few on Fingerprint's site. Your application is saved on Tamborin first.
What this role offers
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Africa-wide
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Lead
- Openings
- 1
About the role
What you'll do
Fingerprint, which helps businesses stop online fraud with device intelligence, is hiring a manager to lead 4–6 Customer Success Managers covering EMEA and APAC customers. You'll coach the team through renewals, churn risks and expansion deals, hire and onboard new CSMs, forecast the team's book and improve the playbooks it uses.
Requirements
- 5–8 years in B2B SaaS customer success, owning onboarding through renewal
- 1–2+ years directly managing CSMs or other customer-facing staff
- Track record of hitting NRR/GRR targets and forecasting accurately
- Experience improving CS processes; fraud prevention or security background preferred
- Comfort with Salesforce and similar CS tools
Fully remote; open to candidates anywhere in the EMEA region, including Africa.
Skills
Customer successTeam leadershipRenewalsSalesforceSaaS
Pay not disclosedFingerprint · EU / UK hours