TalentPop
German Bilingual Customer Service Agent
Remote · Egypt, South Africa · Any timezone · Full-time$6–7/hr≈ E£291–340/hrAbout a minute here, then a few on TalentPop's site. Your application is saved on Tamborin first.
What this role offers
Paid in USDMonthly payout to your bank, Wise, Payoneer or mobile money
Async-first teamWritten updates, few meetings
Any timezoneAsync-first team, no fixed hours
- Type
- Full-time
- Pay
- $6–7/hr
- Where
- Remote · Egypt, South Africa
- Start
- Flexible
- Who can apply
- Any timezone
- Apply by
- Open until filled
- Experience
- Entry level
- Openings
- 1
About the role
What you'll do
TalentPop, an agency that runs customer experience for e-commerce brands, needs a German-speaking support agent. You'll help customers by chat and email in German and English with orders, payments, shipping, returns and refunds, handle escalations calmly and keep records accurate while meeting quality and response-time goals.
Requirements
- Fluent written and spoken German and English
- At least 1 year of customer service experience, including support in German
- E-commerce, BPO or retail experience preferred; Shopify, Gorgias or Zendesk a plus
- Own laptop (i5/Ryzen 5, 8 GB RAM), 25 Mbps internet, backup connection and reliable power
Placement supporting TalentPop's e-commerce clients; in Africa open to candidates in Egypt and South Africa (also Namibia). Working hours are not specified in the posting.
Skills
GermanCustomer serviceE-commerceZendeskGorgias
$6–7/hrTalentPop · Any timezone