Clipboard
Customer Support Team Lead
Remote · Anywhere · US West hours · Full-time$30,000–70,000/yr≈ ₦46.5m–108.5m/yrAbout a minute here, then a few on Clipboard's site. Your application is saved on Tamborin first.
What this role offers
Paid in USDMonthly payout to your bank, Wise, Payoneer or mobile money
Verified candidates onlyNeeds a passed Tamborin skills check
US West hoursCore overlap with US working hours
- Type
- Full-time
- Pay
- $30,000–70,000/yr
- Where
- Remote · Anywhere
- Start
- Flexible
- Who can apply
- US West hours
- Apply by
- Open until filled
- Experience
- Lead
- Openings
- 1
About the role
What you'll do
Clipboard wants a hands-on lead for a team of support agents who help healthcare workers and facilities on its staffing platform. You will track quality, productivity and attendance, coach people through structured feedback, deal with underperformance, and still take customer cases yourself so you know the product well enough to teach it.
Requirements
- 2+ years coaching others with feedback and development plans
- 2+ years of people management, ideally in customer support
- Comfortable with metrics and running performance conversations
- Stays steady during incidents, volume spikes and operational change
- Learns new tools and processes quickly
This posting is for candidates based outside the US, and Africa is not excluded. Your hours must overlap with Pacific Time, and you should be available for weekend shifts when needed.
Skills
Team LeadershipCoachingSupport QAPerformance ManagementCustomer Support
About Clipboard
San Francisco, USAWebsite ↗$30,000–70,000/yrClipboard · US West hours