TalentPop
Customer Experience Manager
Remote · Ghana, Kenya, South Africa · US East hours · Full-time$17–19/hr≈ KSh2,193–2,451/hrAbout a minute here, then a few on TalentPop's site. Your application is saved on Tamborin first.
What this role offers
Paid in USDMonthly payout to your bank, Wise, Payoneer or mobile money
US East hoursCore overlap with US working hours
- Type
- Full-time
- Pay
- $17–19/hr
- Where
- Remote · Ghana, Kenya, South Africa
- Start
- Flexible
- Who can apply
- US East hours
- Apply by
- Open until filled
- Experience
- Lead
- Openings
- 1
About the role
What you'll do
Run day-to-day customer experience for a US/EU supplement brand, placed through TalentPop. Cover every channel, including email, chat, phone, social and Amazon/Walmart. Manage the in-house agents and outsourced call-centre partner, own QA, scripts and help-centre content, supervise AI support tools, and handle fraud, chargeback and privacy requests.
Requirements
- 5+ years in CX for direct-to-consumer e-commerce, with subscription experience
- People-management experience
- Has managed an outsourced/BPO partner
- Gorgias preferred; has used AI CX tools
Remote for candidates in Ghana, Kenya or South Africa. Monday–Friday, roughly 8 AM–5 PM US Eastern. Includes a $20/month medical allowance.
Skills
CX operationsGorgiasShopifyBPO managementCX metrics
$17–19/hrTalentPop · US East hours