Canonical
Enterprise Customer Success Manager (Ubuntu, Cloud Infrastructure)
Remote · Anywhere · Any timezone · Full-timePay not disclosedAbout a minute here, then a few on Canonical's site. Your application is saved on Tamborin first.
What this role offers
Async-first teamWritten updates, few meetings
Any timezoneAsync-first team, no fixed hours
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Anywhere
- Start
- Flexible
- Who can apply
- Any timezone
- Apply by
- Open until filled
- Experience
- Senior
- Openings
- 1
About the role
What you'll do
Canonical, the publisher of Ubuntu, is growing its customer success team. You will onboard enterprise customers onto products such as Ubuntu Pro, MAAS, OpenStack, Ceph and Kubernetes, run regular business reviews, flag renewal risks and expansion opportunities with Sales, and coordinate cross-team projects for a regional portfolio. You will also handle reactive ticket requests and digital customer campaigns.
Requirements
- 5+ years of IT-related experience across Linux, cloud, storage, networking, security or similar
- Excellent presentation skills and confidence explaining complex software
- Experience improving internal processes while delivering customer projects
- Familiarity with agile methods; Salesforce or Jira experience is a plus
- Spanish or Portuguese alongside English is valued
Home-based and open worldwide, including candidates across Africa; the team meets in person a few times a year.
Skills
Customer successAccount managementLinuxCloud infrastructureSalesforce
About Canonical
London, UKWebsite ↗Pay not disclosedCanonical · Any timezone