OKX
Customer Complaints Senior Manager
Remote · Africa-wide · EU / UK hours · Full-timePay not disclosedAbout a minute here, then a few on OKX's site. Your application is saved on Tamborin first.
What this role offers
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Africa-wide
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Senior
- Openings
- 1
About the role
What you'll do
OKX is a major crypto exchange and wallet provider. In this compliance role you will own its global customer complaints program, reporting to the Compliance Chief of Staff. You will design the complaints control framework, run second-line quality checks, spot trends and root causes, and coordinate responses to regulators with the Legal and local compliance teams.
Requirements
- Senior experience in complaints handling, conduct risk or compliance oversight
- Strong regulatory judgement and excellent writing skills
- Able to coordinate complex cases across teams and jurisdictions
- Turns complaint data into clear reports for leadership
- Knowledge of FCA, CFPB or similar regimes is a plus
Remote within EMEA (OKX's remote EMEA roles), with no country restriction stated, so African applicants are eligible.
Skills
Complaints HandlingRegulatory ComplianceConduct RiskQuality AssuranceRoot Cause Analysis
Pay not disclosedOKX · EU / UK hours