Hire Hangar
MSP Technical Support Specialist (Entry-Level IT Helpdesk)
Remote · South Africa, Egypt · US East hours · Contract$800–1,000/mo≈ R14k–18k/moAbout a minute here, then a few on Hire Hangar's site. Your application is saved on Tamborin first.
What this role offers
Paid in USDMonthly payout to your bank, Wise, Payoneer or mobile money
Verified candidates onlyNeeds a passed Tamborin skills check
US East hoursCore overlap with US working hours
- Type
- Contract
- Pay
- $800–1,000/mo
- Where
- Remote · South Africa, Egypt
- Length
- —
- Who can apply
- US East hours
- Apply by
- Open until filled
- Experience
- Entry level
- Openings
- 1
About the role
What you'll do
Hire Hangar is recruiting an entry-level support specialist for a managed services provider (MSP) client. You'll be the first contact for inbound tickets by phone and email, troubleshoot hardware, software and network problems, handle account and device setup, and escalate tougher cases to senior engineers with clear notes.
Requirements
- Previous experience in an MSP environment (mandatory)
- Basic hardware, software and networking troubleshooting skills
- Familiarity with PSA/ticketing tools such as ConnectWise, Autotask or HaloPSA
- Careful documentation habits and clear communication
- Eagerness to grow an IT career
Contract placement with a Hire Hangar client, open in South Africa and Egypt (among other non-African countries); work follows US time zones (PST to EST).
Skills
IT supportTicketing (ConnectWise/Autotask)Active DirectoryTroubleshootingNetworking basics
$800–1,000/moHire Hangar · US East hours