Canonical
Associate Linux Support Engineer
Remote · Anywhere · Any timezone · Full-timePay not disclosedAbout a minute here, then a few on Canonical's site. Your application is saved on Tamborin first.
What this role offers
Async-first teamWritten updates, few meetings
Any timezoneAsync-first team, no fixed hours
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Anywhere
- Start
- Flexible
- Who can apply
- Any timezone
- Apply by
- Open until filled
- Experience
- Entry level
- Openings
- 1
About the role
What you'll do
Canonical is hiring an Associate Support Engineer to help customers running Ubuntu and its open source products. You'll own support cases from first contact to resolution across cloud, server, desktop and IoT, keep customers updated within SLA, write knowledge base articles and bring in senior engineers when a problem needs it.
Requirements
- Technical degree (for example Computer Science or Electrical Engineering) or a strong alternative path
- Hands-on Linux troubleshooting, such as reading logs and editing config files
- Basic skills in two or more of: server administration, scripting or programming, networking, virtualization or cloud
- Clear written and spoken English
- Strong academic record and drive to learn fast
A globally remote role open to candidates anywhere, including Africa; it includes a regular weekend rotation and travel twice a year for company events.
Skills
LinuxUbuntuTroubleshootingNetworkingTechnical support
About Canonical
London, UKWebsite ↗Pay not disclosedCanonical · Any timezone