Hercules
Technical Support Engineer, EMEA (Weekend Coverage, Thu-Mon)
Remote · Africa-wide · EU / UK hours · Full-time$60,000–120,000/yr≈ ₦93m–186m/yrAbout a minute here, then a few on Hercules's site. Your application is saved on Tamborin first.
What this role offers
Paid in USDMonthly payout to your bank, Wise, Payoneer or mobile money
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- $60,000–120,000/yr
- Where
- Remote · Africa-wide
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Mid level
- Openings
- 1
About the role
What you'll do
Hercules is adding weekend cover to its support team. You will help customers whose apps, built with the Hercules AI agent, are broken: debugging code, untangling integrations and pushing fixes back into the platform. You will also maintain docs, script repetitive support work and manage status updates during incidents.
Requirements
- Strong TypeScript and React background
- Good grasp of HTTP, APIs, auth and databases
- Experience debugging production systems
- Customer-facing experience in support, sales or pre-sales
- Comfortable handling 50+ tickets a day with clear written replies
Open to people living in Europe, the Middle East or Africa, or working GMT+2 hours. The schedule is Thursday to Monday, including Saturday and Sunday, with Tuesday and Wednesday off.
Skills
TypeScriptReactIncident responseTechnical supportAutomation
About Hercules
San Francisco, USAWebsite ↗$60,000–120,000/yrHercules · EU / UK hours