Clipboard
Technical Support Engineer (Global, Non-US)
Remote · Anywhere · Any timezone · Full-timePay not disclosedAbout a minute here, then a few on Clipboard's site. Your application is saved on Tamborin first.
What this role offers
Async-first teamWritten updates, few meetings
Any timezoneAsync-first team, no fixed hours
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Anywhere
- Start
- Flexible
- Who can apply
- Any timezone
- Apply by
- Open until filled
- Experience
- Mid level
- Openings
- 1
About the role
What you'll do
Clipboard, the healthcare staffing marketplace, is hiring Technical Support Engineers as its main escalation layer. You'll investigate and reproduce platform and data issues with tools like Datadog and SQL, run live incidents from detection to close, implement and test fixes where appropriate, and write root-cause analyses and troubleshooting guides.
Requirements
- Comfort investigating issues with observability tools and SQL
- Background in technical support, SRE, incident response or similar
- Clear, structured written and verbal communication
- Root-cause mindset rather than queue-clearing
- Exposure to AI-assisted coding tools is a plus
Fully remote for candidates anywhere outside the US, including Africa. Clipboard runs 24/7: you work 5 days in a 7-day schedule with assigned shifts that can include weekends.
Skills
Technical supportSQLDatadogIncident managementZendesk
About Clipboard
San Francisco, USAWebsite ↗Pay not disclosedClipboard · Any timezone