PostHog
Technical Customer Success Manager - EMEA (SaaS, Developer Tools)
Remote · Africa-wide · EU / UK hours · Full-timePay not disclosedAbout a minute here, then a few on PostHog's site. Your application is saved on Tamborin first.
What this role offers
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Africa-wide
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Mid level
- Openings
- 1
About the role
What you'll do
PostHog, the product analytics and developer tools platform, needs a technical CSM to own relationships with roughly 25–40 larger paying customers. You'll be their go-to expert, debugging technical issues yourself, advising on setup across PostHog's products, handling pricing and renewal questions, and watching usage data so churn never comes as a surprise. The role is focused on retention, with a base salary plus a retention bonus.
Requirements
- Technical enough to work with code and troubleshoot integrations
- Understanding of how product teams build and ship features
- Strong customer focus and ability to manage many accounts at once
- Pre-sales, TAM or developer-tools experience is a plus
Fully remote for candidates based in EMEA, which includes African countries; expect to work European business hours.
Skills
Customer successProduct analyticsTroubleshootingSaaSAccount management
About PostHog
San Francisco, USAWebsite ↗Pay not disclosedPostHog · EU / UK hours