Supabase
Billing Support Specialist (SaaS, EMEA Customers)
Remote · Anywhere · EU / UK hours · Full-timePay not disclosedAbout a minute here, then a few on Supabase's site. Your application is saved on Tamborin first.
What this role offers
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Anywhere
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Mid level
- Openings
- 1
About the role
What you'll do
Supabase, the Postgres development platform, is hiring a billing support specialist to own billing questions from its EMEA customers. You'll untangle failed payments, unpaid invoices, usage questions and disputes, and work with the Billing Engineering team to fix root causes. You'll also spot recurring patterns and suggest tooling that makes support faster.
Requirements
- 2+ years handling billing support for technical or developer customers
- Excellent written English and clear communication with technical and non-technical people
- Experience in async or globally distributed teams
- Comfortable working through ambiguity at speed
- SQL skills are a plus
Fully remote and open worldwide, including all African countries; the queue covers EMEA customers, so working hours that overlap with Europe suit this role best.
Skills
Billing SupportCustomer SupportSaaSPaymentsSQL
About Supabase
San Francisco, USAWebsite ↗Pay not disclosedSupabase · EU / UK hours