respond.io
Technical Customer Support (EMEA, Arabic Speaker)
Remote · Africa-wide · EU / UK hours · Full-timePay not disclosedAbout a minute here, then a few on respond.io's site. Your application is saved on Tamborin first.
What this role offers
Verified candidates onlyNeeds a passed Tamborin skills check
EU / UK hoursCore overlap around 9:00–15:00 UTC
- Type
- Full-time
- Pay
- Pay not disclosed
- Where
- Remote · Africa-wide
- Start
- Flexible
- Who can apply
- EU / UK hours
- Apply by
- Open until filled
- Experience
- Mid level
- Openings
- 1
About the role
What you'll do
respond.io, the AI-powered business messaging platform, is hiring Arabic-speaking technical support for EMEA. You'll resolve customer questions by chat and video call, explain technical setups clearly, spot recurring issues and work with Product, Tech and Marketing to fix them, and help customers self-serve.
Requirements
- 2+ years in customer support, ideally at a SaaS or IT company
- Experience with API integrations, the WhatsApp API or agentic AI
- Excellent Arabic and English
- Ability to work a fixed shift
- Strong empathy and a drive to keep learning
Fully remote within EMEA (listed for Egypt), so open to Arabic-speaking candidates across Africa; the role follows a fixed shift.
Skills
SaaS supportArabicWhatsApp APIAPI integrationsCustomer communication
About respond.io
Kuala Lumpur, MalaysiaWebsite ↗Pay not disclosedrespond.io · EU / UK hours