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Customer Support Specialist

@ Prelude



Contract Typepermanent
Experience Level3Year (s)

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About The Customer Support Specialist Role

The Opportunity

Prelude is changing how teams hire. Our first product streamlines recruiting scheduling and coordination, saving teams hundreds of hours a month. We’re using that wedge to build the candidate experience platform and fix the biggest problems in hiring. 

This is an exceptional opportunity to join a small and fast-growing startup that is transforming an industry with powerful and easy to use products customers love. As an early employee you'll have tons of ownership, a big impact on product, a say in our values, and opportunities to accelerate your career growth. 

We're building a remote team and looking for the best individuals - no matter where you are. All we require is a reliable internet connection and passion for building an amazing company. 

What We’re Looking For

Someone who is excited to provide support in a “Customer-obsessed” organization. You are naturally empathetic, inquisitive, thorough, detail-oriented, and enthusiastic about providing an amazing customer experience! 

This job will focus on managing our inbound support queue, both for customers that are new and experienced with our product. This role will drive our efforts to continue improving and scaling our support offerings as we continue to grow our customer base! Customers contact us about a variety of things; feedback, feature requests, questions about the product, and potential bugs that require troubleshooting and escalation to the development team. You are someone who understands how to differentiate between conflicting priorities, while making sure the customer feels heard and supported. You are also someone who is capable of managing multiple open tasks at once, and communicating with the team about any gaps in resources.

  • Autonomy, impact, and ownership. As an early employee you’ll shape the product direction and company values.
  • Competitive salary and significant equity in a fast growing, early stage startup.
  • Remote employment - work where you want, when you want.
  • Generous vacation policy - take time whenever you need to recharge. Building a lasting company is a marathon, not a sprint.
  • Top-notch healthcare, dental, and vision coverage.
  • Life and disability insurance.
  • Annual company retreat - helps build camaraderie as a remote team.
  • Computer and home office setup - we'll buy anything you need to do your best work.
  • Continuing education allowance - learn what you want, when you want. 

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