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Customer Success Manager

@ Sketch


Remote?

fulltime

Contract Typepermanent
Experience Level2Year (s)

More Info:

About The Customer Success Role


In this position:

  • We are seeking professionals who are eager to help others design and build flexible, effective, and efficient design operations
  • You will be proactive and excited to serve as the “face of Sketch” to customers.
  • Your role will involve onboarding customers, conveying the full capability set of the Sketch Platform, and managing key accounts.
  • Your primary goal will be to build relationships, drive meaningful adoption and help design teams succeed with Sketch.


In this role, you will be an ambassador of design excellence using Sketch. Duties include

  • Onboarding business clients and setting them up for success
  • Driving engagement and adoption among existing customers
  • Monitor entitlements in key accounts and drive successful renewals and expansions
  • Deliver actionable and candid feedback from customers to our design and development teams
  • Efficiently manage a high volume of outbound communications
  • Identify, track, and improve the health status of each of your customers
  • Managing a portfolio of 75+ business customers


Requirements

  • Onboarding business clients and setting them up for success
  • Driving engagement and adoption among existing customers
  • Monitor entitlements in key accounts and drive successful renewals and expansions
  • Deliver actionable and candid feedback from customers to our design and development teams
  • Efficiently manage a high volume of outbound communications
  • Identify, track, and improve the health status of each of your customers
  • Managing a portfolio of 75+ business customers


Requirements

  • Experience working directly with customers, in a support or customer success role
  • You must be passionate about great design
  • A deep sense of empathy, and a commitment to integrity
  • Ability to work remotely as part of a close-knit team
  • Stellar written and verbal English communication skills
  • Previous startup experience
  • While this is a remote position, periodic/infrequent travel may be expected for certain in-person customer meetings.

Bonus

  • If you're an experienced user of Sketch, that's a clear bonus. However, if not we can teach you!
  • Self-starters who can diagnose inefficiencies and optimize processes to maximize results



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