Apply for,

Customer Operations Training Manager

@ Chipper Cash


Remote?

fulltime

Contract Typepermanent
Experience Level3Year (s)
Required Skills:

More Info:

About the Customer Operations Training Manager Role


Our Customer Operations team is at the heart of Chipper, as it is the first point of contact with our customers and the team that knows most intimately the struggles and hopes of customers. Most important is the team's ability to respond to customers with empathy and work alongside customers to solve their problems. The Customer Operations team also works closely with the Product Operations, Product & Engineering, Legal & Compliance, and Growth Marketing teams. It's about much more than resolving tickets. It's also about helping us find solutions that will prevent customers from having problems in the first place and help us deliver on the promise of Chipper working like magic.


The Customer Operations Training Manager will launch our Customer Operations Training Department and the operational framework along with it in order to ensure standardised, high quality, and delightful experiences to our customers across our customer support channels. The successful candidate reports to the Senior Customer Operations Manager


What You Will Be Doing

  • Creating and executing onboarding programs for the customer operations team
  • Creating ongoing training programs for the customer support team on new products, services, processes, and customer support best practices
  • Developing and maintaining accurate and current training materials for the customer support team
  • Training team members of other departments - Compliance Team, Growth Marketing Team - on best practices for customer interaction
  • Ensuring the customer support team has a strong understanding of internal customer support tools such as our CRM platform


Qualifications You Will Need

  • 3-5 years in a customer service role, ideally within financial services, telecommunications, or other digital products
  • Strong communication skills including the ability to convey information clearly and effectively
  • Experience working in multicultural teams
  • Experience handling customer inquiries via email, chat, or other written communications
  • Be self-driven. You should be self-motivated and enjoy a lot of independence. We're a dedicated, hardworking team that is collectively motivated
  • Have a global mindset and be tolerant of others. We're still growing but we are a company of many cultures and backgrounds
  • Be comfortable with asynchronous conversations


Compensation

  • Competitive compensation and benefits package based on experience
  • Be part of a company growing at a rocket ship pace solving a real problem


Next Steps


If you feel you are a fit, please apply because we would love to hear from you. It means a lot to us that you have taken the time to read through our job description so thank you for your time. We wish you all the best in your job search.

Click Open In New icon